New England Biolabs Canada
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We are transitioning to our new website at www.neb.com, which will go live on April 7th, 2025.

On April 2nd at 8:00 PM ET, www.neb.ca e-commerce functionality will be disabled for the website transition. If you need to place your order between April 2nd at 8:00 pm ET to April 6th, then please call 1-800-387-1095 or email orders.ca@neb.com.

The transition to the new website will not affect our shipping schedule. If you're a registered user, all your account details, including order history and shipping details will be safely transferred to the new site.

Technical Support

Our technical support model is unique as it utilizes most of the scientists at NEB. Several of our product lines have designated technical support scientists assigned to servicing customers in those application areas. Any question regarding a product is could be dealt with by one of the technical support scientists, the product manager who is the scientist responsible for manufacturing the product, a product development scientist who may have helped develop the product, or by a researcher who uses the product in their daily research. As such, customers are supported by scientists and often experts in the product or its application.

Request NEB Technical Support:

Use the following form to request technical support from NEB Canada, or Call: 1-800-387-1095 (Monday - Friday 9:00AM - 5:00 PM EST).


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