We are transitioning to our new website at www.neb.com, which will go live on April 7th, 2025.

On April 2nd at 8:00 PM ET, www.neb.ca e-commerce functionality will be disabled for the website transition. If you need to place your order between April 2nd at 8:00 pm ET to April 6th, then please call 1-800-387-1095 or email orders.ca@neb.com.

The transition to the new website will not affect our shipping schedule. If you're a registered user, all your account details, including order history and shipping details will be safely transferred to the new site.

Shipping and Ordering Information

Shipping Conditions

New England Biolabs Canada now ships its products in a ClimaCell^® Cooler, which is a 100% recyclable alternative to expanded polystyrene (EPS), also known as Styrofoam ^®. Climacell is a paper-based insert that can maintain the required temperature conditions for your product’s delivery. More information on temperature stability data can be found in our technical note. NEB utilizes EPS coolers for a portion of our products, including those that require shipment on dry ice (e.g. competent cells), as well as larger shipments. Further, testing at NEB has shown that there is no difference in activity and stability between enzymes that are shipped with gel ice packs and enzymes shipped on dry ice.

While New England Biolabs recommends storage of its enzymes at -20°C, exposure to higher temperatures (4 to 10°C) during shipping does not pose any risk to the enzymes. In fact, during the purification process (up to 3 weeks) enzymes are maintained at these temperatures as they are purified away from proteases and other contaminants which might interfere with their stability. Furthermore, each enzyme is shipped in a specific storage buffer which has been optimized for long-term stability.

NEB enzymes are stored in buffered 50% glycerol and remain liquid at temperatures down to -35°C. If these enzymes are shipped at colder temperatures (for example, in the presence of dry ice) the products will freeze. Proteins subjected to repeated freeze/thaw cycles may lose activity.

Shipping Charges

Web (www.neb.ca) and NEB Freezer Program Orders: Orders receive FREE shipping
Phone and email orders: A $40.00 freight charge is applied to the order.

Ordering and Hours of Operation

Hours of operation: Monday through Friday, 9:00 AM to 5:00 PM (E.S.T.). Orders that are received (Monday through Thursday) before 3:00 PM (E.S.T.) will be sent out for next day delivery.
Products are not shipped for overnight delivery on Fridays